*Note CCC is not a claims administrator, nor can we provide any information on the status of claims. Please do not reach out with questions about a specific claim, but we are happy to continue helping people file claims.
We’ve all had that moment.
The phone slips from your hand. You try to grab it but it’s too late. Time slows down and you watch in horror as you are forced to surrender to the mercy of gravity and random chance. Your phone clatters to the ground face down. When you flip it up, you are greeted by nothing but shattered glass and a blueish-purple screen covered in vertical black lines.
Luckily for you, that moment of misfortune might have indirectly earned you some money.
Apple has settled a class action lawsuit aimed at their AppleCare service for $95 million. When a device malfunctions or is accidentally damaged while under AppleCare+ (basic AppleCare does not cover accidental damage), Apple promises to, “repair the defect at no charge, using new parts or parts that are equivalent to new in performance and reliability.” It used to read, “using new or refurbished parts that are equivalent…” but the promise of refurbished parts was removed in 2013. The complaint filed in 2016 states that these used “equivalent parts,” and in some cases entirely used devices, are consistently inferior to new parts. Thus, Apple is illegally profiting off of false advertising, thereby breaching their contract and/or warranties with class members.
The complaint includes two personal accounts of AppleCare+ owners with malfunctioning Apple devices who, upon trading in their malfunctioning tech for devices using “parts that are equivalent to new in performance and reliability,” experienced new malfunctions on these replacement devices within a week.
The class period for this case has been set as anyone who purchased either AppleCare or AppleCare+ between July 20, 2012, and September 30, 2021. If you fit this description of the class, visit http://www.replacementdevicelawsuit.com/
As always, are sure to drop by https://certificateclearing.com/index.php/blogs/ for all breaking class action news. Check out our Twitter @Recovery_by_CCC and Website to get the most up-to-date information about settlements that may entitle you to some money.